Return & Exchange
Time
If you are not happy with a product you have received, don’t worry. You can always return it back within 7 days in Sri Lanka without any deductions. Buyers are not responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Process
Send us an email preferably within 24 hours of receiving the product. Our team will reply with the instructions and return shipping address to which you need to send back the product.
Refunds/Replacements
If you wish to replace a physically damaged product at the receipt of product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
